This Privacy Policy sets out how we take reasonable actions to protect the privacy of your personal information and how it is obtained through our site. Under the Privacy Act 1988 (Cth) we respect your rights to privacy and how your personal information is collected. We are committed to protecting your personal data and complying with all applicable data protection laws. If you are based in the European Union, we uphold your rights to privacy through protection laws including the European Union General Data Protection Regulation (GDPR)
GDPR (European Union Users)
If you are located in the European Union, you have certain rights under the General Data Protection Regulation. We process your personal data on the lawful bases of having your consent (such as when you opt in to receive marketing communications), where processing is necessary to perform a contract with you (such as providing our products or services), or where we have a legitimate interest in operating and improving our business, provided this does not override your rights. In relation to your personal data, you have the right to request access to your data, erasure of your data, transfer of your data to another service, request correction of inaccurate or incomplete data, withdraw your consent at any time (where processing is based on consent), or restrict or object to the processing of your data.
By using our site, products or services, you agree that we may collect, process, and store your personal data to do things such as improve your user experience, provide services, and fulfil orders. Your personal information is information that identifies you or holds you reasonably identified by it. This may include but not be limited to your name, address, telephone number, online payment details, and email address. Your personal information will not be disclosed or sold other than as detailed in this Privacy Policy.
We collect your personal information so that we can perform our business activities such as but not limited to providing our products or services to you, sending communications requested by you, and conducting marketing activities. Unless it is impractical to do so, we collect your personal information from you directly. We may not be able to provide our products or services to you or provide information about our products and services if you do not provide us with the personal information described above.
We may collect personal information from you when you fill in any of our online forms, access and use our site, ask to join our emailing lists, use our products or services, visit any of our links including on social media, engage with third-party providers (where we understand the third-party will have obtained your consent to disclose your personal information), converse with us through any means including social media, or access our social media pages, which may collect your personal information through the use of web analytics tools, ‘cookies’, or other tracking methods that allow us to analyse your usage of our site, products, or services.
Some of our third-party service providers may be located outside Australia. By providing your personal information, you consent to the disclosure of your information to these overseas recipients.
We may use tracking software to improve and analyse your experience of our site and landing pages, such as but not limited to the Meta Pixel and YouTube. The server logs a site visit when you visit our site and records information including but not limited to the user’s server address, date and time of the visit, pages accessed, and visiting domain name or IP address. We may use advertising products such as Meta re-marketing. We may log IP addresses to track user actions, gather demographic information, and analyse trends.
We may send a ‘cookie’ to your computer when you access our site, which contains a unique ID number that allows us to recognise your computer. The cookie allows us to perform functions such as but not limited to measuring traffic patterns, keeping track of our products or services that you view, improving our online services, and enabling us to send you information about our products or services that you view. Our cookies do not contain your personal information. If you do not wish to receive our cookies you can modify your browser settings.
You have the right to request access to the personal information we may hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date. To make such a request, you may contact us at hello@freedomkee.com. If you believe we have breached the Australian Privacy Principles, you may contact us and we will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Our site may contain sharing tools and content embedded from social platforms such as Facebook. These social network suppliers may use and place cookies on your computer or device and we cannot control those cookies or personal information that they may obtain.
We provide links to other sites and third-party websites linked to our site. These sites are not under our control, therefore we cannot accept responsibility for the conduct of such advertisers, companies, and businesses. Third-party sites are responsible for advising you of their own privacy policies and we advise you to examine such privacy policies and terms of use of other websites and third-parties before disclosing your personal information.
We take reasonable steps to ensure your personal information is protected from loss and misuse from unauthorised access or disclosure. We take reasonable actions to ensure the privacy and security of personal information that you may provide to us. The service providers or employees who provide services that relate to our information systems are obliged to uphold the confidentiality of your personal information that you may provide to us.
We cannot provide any guarantee of the security of information you provide to us online as the internet is inherently insecure. We cannot guarantee that the information you provide to us will not be intercepted on the internet. While we take reasonable steps to protect your information, any personal information you transmit to us is done so at your own risk. Should a data breach occur involving personal information, we will in a timely manner take reasonable steps to prevent the breach from resulting in serious harm. If we become aware of reasonable grounds to believe that an eligible data breach has happened, we agree to act in compliance with the Privacy Amendment (Notifiable Data Breaches) Act 2017 (CTH). This includes acting in a timely manner to notify the individuals at likely risk of serious harm and the Office of the Australian Information Commissioner.
For the purposes of operating our site and our business, supplying our products or services to you, and meeting requests from you, we may disclose your personal information to our directors, employees, service providers including but not limited to web hosting providers, electronic network administrators, IT systems administrators, payment processors, and, professional providers such as but not limited to accountants and solicitors. We only provide information if the third-party has agreed to comply with the specifications in our privacy policy.
If there is a change to the control of our business such as assignment or transfer of the business, we reserve the right to assign and/or transfer our user databases, including any non-personal or personal information inside those databases, to the extent permitted by law. In that situation your personal information may be disclosed to a transferee or assignee, however only where confidentiality is maintained.
We may send you direct marketing communications and information about our products or services where we consider it may be of interest to you. Such communications may be in the form of email and are in accordance with marketing laws that are applicable, such as The Spam Act 2003 (Cth). You may opt out of receiving such communications at any time by using the opt-out function inside the marketing communications, which will ensure you are removed from our emailing list, or you may contact us at hello@freedomkee.com. We do not disclose your personal information to organisations for the purposes of direct marketing.
We keep your personal information for only as long as necessary to perform the functions we collected it for, including for the purposes of any accounting or legal requirements. For Australian tax law purposes, we must keep information about our customers, such as transaction, financial, contact and identity data, for five years. Personal information is either destroyed or de-identified when no longer required or when we are no longer required by law to retain it.
This privacy policy is subject to change without notice. All personal information obtained by us will be governed by our most recent privacy policy on our site.